Overview of Services

"This firm is committed to giving our clients the individual high level attention that the large firms cannot afford to give, but that clients want and deserve."

The I.M.C.S./C.T.L.E. Group is a management consulting and business research firm serving the consumer and financial services industry, national and local governments, academic, and non-profit organizations.

We believe clients want professional consulting assistance from individuals experienced in the sector they are serving. Clients benefit from our associates' ability to accurately identify potential and existing problems and apply insight, experience, and creativity to the development of pragmatic, implementable solutions. We are particularly well qualified to help our clients prepare for a successful future.

The I.M.C.S./C.T.L.E. Group provides its clients with creative yet practical solutions. The firm prides itself on the quality and professionalism of the value-added assistance it provides. Its consultants apply proven methodologies to address client needs. The client is involved in the problem solving process to ensure customized solutions for each organization. The firm's principals are active participants in each of their engagements, not just overseers of the process.

Engagement planning is a critical component of our consulting methodology. We believe the additional effort applied at the onset of an engagement serves to ensure the actual engagement work remains properly focused. Monitoring ongoing progress against the initial plan facilitates early identification of potential problems. Our focus on planning and controlling ensures we have the information necessary to provide you with an accurate status of the work-in-progress. Key characteristics include:

Diagnostic Analysis

We can quickly assess a client's technology infrastructure, business processes, system applications and organizational structure to provide senior management with alternative paths for improvement that support company goals.

Business Process Improvement

We help clients identify and implement leading practices and utilize systems based on consistent procedures. This enables clients to leverage technology solutions, provide better data for analysis and gain real operational efficiencies.

Change Management

We address the operational, cultural and communication aspects of a company transition such as a systems implementation or merger/acquisition. Our change management model facilitates open lines of communication and effective problem identification and resolution.

Merger Integration

We provide a host of post-merger/acquisition integration services to manage the people, process and technology issues that inevitably arise. Our approach incorporates change management, data conversion, procedure definition and training to streamline the new organization.

Strategic Planning

We provide perspective on industry trends, leading practices and supporting technologies. Our depth of experience enables us to quickly assess current operational and systems practices and to develop strategic business systems plans that support the operational needs of our clients.

Technology Consulting

We offer information technology consulting services to ensure that the latest hardware, telecommunications, integration tools and software are in place to support our client's information technology needs.

Solution Blueprint

We assist clients in evaluating and selecting applications that best fit their financial and operational needs. We help define the optimal combination of packaged applications, bolt-ons, integration and custom development that provide a complete and unified solution to address our clients' unique requirements.

Solution Implementation

We have unmatched experience in implementing financial and operational solutions for our clients. We leverage our proven methodology throughout the planning, design, build and deployment stages of implementation and support each stage with strong project and change management.

Systems Integration

We work with the most innovative tools available to provide integration among a client's ERP system, operational systems and Web-based applications, to reduce redundant data entry and maintain data integrity.

Business Intelligence

We offer business intelligence services and data mining solutions which simultaneously consolidate data from multiple sources and provide management with timely, relevant information for making sound business decisions.

Value Management

We can directly improve your bottom line through our value management services. We identify people, process and technology opportunities that can increase revenue, reduce overhead and streamline operations.