I. PROJECT OBJECTIVES

• “Company A” (Global Auto Financial Industry) is currently implementing a benchmark effort where its approach is conducted in two ways: – Internal – compare current processes vs other offices from this company abroad. – External – compare current processes vs other financial institutions.

• This approach will bring to “Company A” recommendations for simplification of processes within “Company A”'s continuous improvement effort.

II. PROJECT SCOPE

• Identify the core business processes -for the leasing line of business- of an automotive financial institution

• Identify current performance indicators

• Benchmark between “Company A” against “Company B” (IT financing company).

• Develop a final report.

III. PROJECT DELIVERABLE

Final report including:

• • Executive summary
• • Project Objective
• • Gap analysis – (data gathering, surveys –if needed-)
• • Recommendations/Best Practices

– Action plans in order mitigate potential business risks.

IV. ORGANIZATION

V. RESPONSIBILITIES

Project Sponsor (G. Linsler)

• • Identify & prioritize the most important business objectives
• • Approve the proposed recommendations from benchmarking team.
• • Assure Project alignment with business policies and strategies

Project Coordinator (G. Pastrana)

• • Responsible for controlling all the information that is used for this project
• • Coordinates & controls overall Project
• • Monitors work plan completion
• • Coordinates the communication with the involved stakeholders
• • Conducts periodic project team status meetings
• • Communicate and follow-up to the Project tasks and issues.
• • Assign tasks to team members
• • Overall project documentation control and follow-up

Project Team Member (G. Trillo & A. Herreria)

• • Analyze DCSM information
• • Design “To-Be” future process model
• • Conduct presentations, meetings
• • Develop deliverables

VI. COMPLETION CRITERIA

The research project will be finished once:

• · The final report is completed, and
• · Presented to the Business Process Management Manager (Sponsor “Company A”)

CHAPTER I INTRODUCTION & RESEARCH

Economic Environment

• · Financing/leasing “boom” started with NAFTA agreement
• · 94-95 recession stopped development
• · Later the economy became stable and fixed rates were very attractive
• · Financing for cars was very expensive, now is cheaper, since the culture grew.
• · Leasing gives fiscal and planning benefits
• Main Players
• · VW Financial Services, Ford Credit, GMAC, Daimler Chrysler Services, and Banks,.
• · IT main Leasing groups
• · IBM Global Financing, HP Financial Services, CSI, CIT, and GE Capital.
• · Oriented to individuals mainly
• · Companies are starting leasing for crews
• · Processes start homologating, due to customer needs
• · Financing/leasing brand new programs are taking the market, banks are loosing popularity.
• · Manufacturers are taking the market, financing make captive long term customers

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